We meet customers where they are. On the phone, in a chat, on social media, you name it! Wondering how we can facilitate this? We make use of omnichannel technology to give us a 360-degree view of the customer journey. That way, no matter how, or via which channel a customer contact us, we have all the required info from their contact moments to help them out.
To facilitate this, we use top technologies such as Salesforce and Odigo. But that's not all! Omnichannel is linked to external systems to make sure we have important information at hand. For example, through KLM systems, we can access flight information, loyalty membership details, file references and much more. This allows us to focus on the customer's journey, anticipate future actions, spot sales opportunities and offer assistance.
So, which platforms are part of the customer journey we service and what is our expertise? Find out here.