We are cygnific and we excel in sales & services
At our offices in Amsterdam and Enschede we employ over 1,000 smart, young people from all over the world, speaking no less than 18 languages. Indeed, quite an international group of professionals. A group that has created the great working atmosphere you feel when you visit our offices. All these different languages allow us to accelerate business for our clients worldwide. For Air France, KLM and Delta Airlines for instance we cover 34 countries around the world.
Our persistent focus on customer experience makes us attractive for both clients and employees. That’s what we live for. We have secured this with Lean Six Sigma, a management methodology that keeps us agile and has led us to big results. Results like an 80% score during first contact and an award winning social media approach with which we repeatedly go viral.
Thanks to our vision on continuous improvement we managed to grow from a modest reservations department to one of the world’s best performing customer experience providers in the aviation industry.
An innovative provider, if we may say so, with offices in Wembley, Tirana, Delhi and Manila, that is now spreading its wings even further by unlocking its vast and successful sales and service approach to other industries as well. If there is one provider able to boost your sales and service level, it is Cygnific.≈>
At Cygnific we have several departments; the operational departments are in contact with the customers and the support departments that enable our agents to operate spot on every day. The support colleagues work at Human Resource Management, ICT, Knowledge Management & Training, Business Development, Finance & Control, Planning and General Affairs. Next to that, we have the following six operational departments where our agents deliver that WOW-feeling to customers on a daily basis.
Facts & Figures
Employees in NL
- Netherlands (amsterdam & Enschede)