KLM, Air France, Delta & SkyTeam

Situation
Flying thousands of passengers all around the world on a daily basis asks for good customer service. Cygnific came to live because of this need. Throughout the years changes where needed in terms of upscaling, changing demands and new service channels.

Offered services
Human Resource Management, ICT, Knowledge Management & Training, Business Development, Finance & Control, Planning and General Affairs. Next to that we offer a variety of operational services (link to Services to offer).

How
Our company has been built up in different sections and has been growing over the years, as Customer Service requests kept growing of the years as well. Agents are trained on their specific tasks and can be trained on more expert tasks along their development path. 


Results
At our offices in Amsterdam and Enschede we employ over 1,000 smart, young people from all over the world, speaking no less than 18 languages. We service on different channels: phone, email, social media and we service different customers: passengers, travel agents, groups, KLM itself, Flying Blue & their members, staff, KLM cargo and via different channels we also service Air France & Delta. Due to changing demands we became very good at changing our approaches quickly, innovating in terms of technology and Lean improving our own service & business.

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