Cygnific services

Customer Journey experience has been in our DNA for over 20 years and we are strong in hospitality, services, sales & social media. Daring to be different, we have leveraged the Lean Six Sigma methodology to transform our cost-based Contact Centre to a Value Centre. This means that we focus on high quality service and a first contact resolution. We represent your brand and we engage on your behalf, offering 24/7 Omni-Channel Customer Service Solutions worldwide, in 18 languages. In addition, we take an advisory role to improve and optimise your processes, redesigning your Customer Journey, so we learn and grow together.

 

Are you a high value brand, interested in earning potential and curious how we can contribute to your organisation?

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Services to offer

We are motivated. We are agile. We are among the best and improving. We support you at the highest level in the key areas of sales and customer service. Read more about our areas of expertise:

Social media is hot and yet to us, hot is an understatement. It’s sizzling, boiling and broiling. We love social media. We live it! Not so strange we are officially honored several times and go viral on a regular base. We provide 24/7 customer service for KLM on Facebook, Twitter, WeChat and WhatsApp and play an active role in its strong brand reputation. Rituals’ customers we’re servicing on Facebook (?) and adidas we assisted via their designated GLITCH app. We’re all-round and we are aiming for nothing less than surprise customers day by day with the WOW-factor and offer solutions within 24 hours.

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It is all about the customers. So we assist them in any way we can. With over 400 colleagues we serve and help our customers with any question they may have. Regardless your line of industry – either aviation or any other – if your customers contact us you can be sure that they will have a swift, smooth, problem solving and satisfactory contact with our agents, either via phone or email!

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Highly appreciated services of great quality increase brand loyalty. That is why we consider High Value Customer Service as a very important part of our proposition. From Standard to Premium, we know for every industry how to create effective customized service programs. We go through great lengths and beyond borders to bond customers to our brands. For Flying Blue, Europe’s leading frequent flyer programme, we maintain contact with valued customers of Air France – KLM. We are happy to assist all members to get the best out of their Flying Blue membership. Members can reach us by phone, website, email or face-to-face in the KLM Crowne Lounge at Schiphol.

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Lean Six Sigma leads to continuous improvement. Since the implementation of Lean Six Sigma in our business we are able to eliminate waste from our processes and empower our people. The results: overall agility, smooth processes and highly motivated employees. Lean Six Sigma allows us to maintain a permanent focus on quality and efficiency. Our L6S trainers are able to train employees towards green, orange and black belts and even Facilitators. Learn more about Lean Six Sigma now.

More about lean six sigma

We have a passion for premium service. You want to take your customers all the way and we know how. We can teach you how to engage with them, listen and act, helping them to choose, informing them and solving their problems. This is even remotely possible: instantly. Cygnific: your one-stop shop with a one-call resolution.

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Our colleagues specializes in CSC handle a wide range of specific services for our business clients. Separately executed by specialists, yet operating as a solid team. Our services reach far as we’ve got colleagues specialized on Fares & Ticketing, Special Services, Customer Care NL, Staff & Duty Travel and KLM Cargo. Furthermore the CSC we serviced our external client Air Miles, next to Air France – KLM.

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We know travel agents and travel agents know us. Our shared knowledge about the world of travel makes it very pleasant and efficient to work together and sort out issues in cooperation. When complicated matters occur, we assist travel agents flawlessly and help solve any problem smoothly and swiftly. Especially those where we have the possibilities to take action and provide web support for Agent Connect: the website for travel agents handling Air France, KLM and Delta Air Lines tickets. In addition we also handle BlueBiz activities and our Business Desk delivers seamless multi-aspect support to different client groups.

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Creating a booking for 10 or more passengers? Not a problem at all for our colleagues specialized in group bookings! Whether it is for a direct customer, a representative of a tour operator, a travel agency or a company, we take care of the request and handle it with care. Since we are part of the Air France – KLM and Delta Air Lines sales teams, we work in strong cooperation with the local account managers of those airlines in different countries. Punctuality is guaranteed throughout the whole booking process. A comforting thought, isn’t it?

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