After celebrating securing our first non-airline, it was time to start planning, making sure that Cygnific can start with the activities of its first customer outside Air France – KLM, Air Miles! Cygnific will perform the customer service for Air Miles via phone, email, chat and social media as of the 1st of April 2017. This means that the necessary arrangements need to be made within Cygnific in order to ensure a smooth start to these new activities.
On the 9th of January, Cygnific officially started the Air Miles project with a project kick-off to make sure that the Air Miles project will be successful
and delivered on time and to meet the go-live date of the 1st of April 2017.
Of course, the Air Miles project starts with finding the right people for the job; people that fit our Cygnific culture and are enthusiastic about
taking the Air Miles customer service to a next level. This is why HR has already published the Air Miles customer service vacancy online,
and it’s attracting a lot of interest from potential new colleagues.
Besides having the right people, it is necessary to be able to plan the new activities and have a roster ready. In addition, Air Miles training,
quality monitoring, reporting and seating will constitute important deliverables within the project. ICT is already working hard to get
everything in place to enable the Air Miles agents to do their jobs:
During the start-up of the new activities we can expect our Air Miles contacts to visit our office frequently to help us with questions we might have. Cygnific is excited to take on this new business and to give all Air Miles customers our high value customer service.