Your brand experience supported and enriched by our customer service heroes!

We always aim to give your customers a high-value brand experience. As a Sales & Service Centre with plenty of experience, we know what customer engagement really means. Down on the ground and up in the skies, we strive for fewer costs, loyal customers and true ambassadors. Get to know us!

24/7 SUPPORT

customer experience

omnichannel

multilingual

brand ambassadors

We are Cygnific and we represent you

We excel in sales & services and have a passion for premium. Our smart, fun and colourful people work around the world. We are open-minded and embrace our cultural differences making us part of the same unique and professional Cygnific family. Together we make sure your customers get a premium, unique and truly personal experience working within the framework of your brand.

Offices

Amsterdam, Enschede, Wembley, Curaçao, Tirana, Delhi and Manila.

More than 30 nationalities

We are travellers - the globe is our playground and we continue to grow.

Our offering

Omnichannel

We meet customers where they are. On the phone, in chat, on social media platforms, you name it! Our Omnichannel offers one platform for all customer contact with a 360-degree view of their journey.

Empowered workforce

We aim to offer customer delighters on the spot without a middle person. That is why we empower our customer service Agents to think in possibilities and out of the box when it comes to finding solutions.

Centre of Expertise

Our Centre of Expertise (CoE) is responsible for acquiring new and maintaining existing knowledge and sharing it. Besides, they are hands-on whenever you want to implement impactful (policy)changes.

Lean Six Sigma

Being ambitious is not enough. We can only achieve continuous improvement by continuous effort. Therefore, we’ve adopted the Lean Six Sigma approach with results that benefit both you and us.