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Senior Telecom Engineer

We are looking for a Senior Telecom Engineer for our ICT team! Does safeguarding the technical side of a successfully a growing Sales & Service Center sound like your next challenge? Then find out more about the vacancy below.

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YOUR WORK

The Senior Telecom Engineer is responsible for the telecom strategy and architecture for Cygnific, within set of guidelines, and ensures that an adaptive, future-proof telecom framework is in place in Cygnific. The Telecom Engineer manages telecom changes from an ICT perspective, working in close cooperation with project managers, line managers and the ICT support unit.

KEY RESULT AREAS

1. Engineering
Within the chosen for telecom infrastructure ensure that the telecom platform is leveraged maximally and that continuity of telecom adheres to the requirements set.

2. Technical application management
Function as technical application manager of various telecom applications (e.g. CCMA, Click2Coach, Ringmaster, Call Pilot, Cosmocom, etc.).

3. Continuous improvement
Signal and take action upon malfunctions in processes and procedures and propose improvements.

KNOWLEDGE/EXPERIENCE

• University think and work level
• 6+ years experience in voice telecommunications
• Experience within a commercial and service oriented environment
• 6+ years experience with customer contact applications and technology
• In-depth knowledge of Information Communication Technology
• In-depth knowledge of voice networks, voice switches (& add-ons), voice networks
• In-depth knowledge of the Nortel Meridian and CCMA environment
• In-depth knowledge of IVR technology (preferably Nortel Avaya, Genesys) and affinity with
other original equipment manufacturers.

COMPETENCIES

• Coaching & developing others
• Building & maintaining relationships
• Analysis & problem solving
• Planning & organising
• Organisational awareness
• Innovation
• Persuasiveness
• Customer service orientation

Interested in the job of

Senior Telecom Engineer?

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