Cygnific news

Hudson’s Bay is officially live

The day that Cygnific has been waiting for is finally here: Hudson’s Bay has now officially gone live! An important milestone for Cygnific as we can proudly say that…

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One climb at a time for Alpe d’HuZes

Making the world better one step at a time – or better to say in Marc’s case: one climb at a time, and as many times as you can – is a great goal. As a customer experience centre people are of great importance to Cygnific. Our mission states ‘We help customers on a delightful journey’, therefore we can only embrace Marc Brunekreef who accepted the challenge this year for the sixth time to raise money for the foundation Alpe d’HuZes.

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7 years of social: a peek into the kitchen of KLM Cygnific

On Tuesday the 18th of April, a group of experts gathered at Cygnific Amsterdam for the KSF Expert session on Social Service: 7 years of social at KLM. The airline is known for its web care and in the past few years, KLM has made some very big steps in the development of their web care; they are considered a very advanced and innovative organisation in this area. Nick van Straten and Diego Anriquez from Cygnific guided us along the journey they have been on for the last 7 years, during which web care has acquired an important role within their organisation.

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Kees Hoekstra, a man on a special mission!

Kees Hoekstra, who works at Customised Services and Care at Cygnific has set up a project to raise awareness about travelling for adults and children with autism. As a father to an autistic daughter, he wants to help other families improve their travel experience or perhaps even go on their first trip. His wife, Wayan and daughters, Nora (15) Christy (11), have plenty of experience to share as they travel to Bali every year, where his wife originally is from.

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